Frequently Asked Questions

Everything you need to know about your Kiltane experience.

What materials are used in Kiltane products?

We pride ourselves on using premium natural fibers, including 100% pure cashmere, lambswool, and Harris Tweed, sourced for their exceptional softness and durability.

How should I care for my cashmere garments?

To maintain the quality of your cashmere, we recommend hand washing in cool water with a specialized wool detergent or professional dry cleaning. Always dry flat to prevent stretching.

Do you offer international shipping?

Yes, Kiltane ships worldwide. Delivery times and shipping costs vary depending on the destination and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that certain items, such as earrings for hygiene reasons, may be non-returnable.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.

Are your products authentic Harris Tweed?

Absolutely. All our Harris Tweed products carry the official Orb Mark, certifying that the fabric was handwoven by islanders at their homes in the Outer Hebrides.